Hi Applejack,
OK, here’s my situation. I’ve submitted a report to the MASTER TOPIC: Submit All Comic Issue Reports HERE! thread in the Suggestion Box section three times since November, and it still hasn’t been corrected yet. You can check out my reports here, here, here and here. But the details of my specific issue aren’t important; what’s important is that I’ve submitted a report to the MASTER TOPIC: Submit All Comic Issue Reports HERE! thread in the Suggestion Box section three times since November, and it still hasn’t been corrected yet.
Reports after mine have already been corrected. So, as near as I can figure, this means that one of three things has happened, all of them problematic:
- My report has been ignored (willfully) or overlooked (unintentionally) by the tech staff.
- The tech staff has decided not to correct the issue in my report.
- It’s taking an inordinately long time to correct my report.
As to #3, there’s no reason that I can think of that it would take over three-and-a-half months to correct the issue in my report, since it involves simply moving a couple of comic issues around on their respective series pages.
As to #2, in my third report, I provided details about why the change should be made. It’s not really something the tech staff could disagree with, since the information is provided by the comic issues themselves, not me. But, if they aren’t going to make the change for a valid reason, it would be nice to have a way to know that reason, so I don’t just keep making the same report over and over again; that currently doesn’t exist.
As to #1, that would be the biggest problem of all, since it would mean that the procedure we’re using for the Comic Issue Reports thread isn’t working as it should, or there is some breakdown in communications along the way.
I’d like to stress here that the Mods are doing a bang-up job. They monitor the suggestion threads regularly and submit the reports to where they need to go. So, I have no problem with their part in the process. They are to be commended, and I do so. The problem appears to arise with what happens to the reports when they reach the tech staff. Perhaps a ticketing system should be implemented for that thread, so that we can keep track of the progress of our reports, without having to check back ourselves to the pages we reported to see if they’ve been corrected yet. Or, maybe a member or two of the tech staff could participate in the community themselves so we can express our concerns and relay information to them directly, rather than needing to use the Mods as middlemen and go-betweens for our reports. I don’t know what the solution might be, but it’s clear that the process we’re using right now isn’t working exactly as it should.
I realize this is more feedback than a question, but I thought I should bring it to your attention. Thanks!