Batman/Fortnite Zero Point: Experience Survey + Troubleshooting Tips

Can I propose a solution here? Why not just automatically e-mail the codes to all paid subscribers each time an issue is released, regardless of whether or not the subscriber has read the issue on DCUI? Perhaps while providing an opt-out for anyone who doesn’t want to receive them. Or do it the other way around and have an opt-in for subscribers who just want the codes. Because the technology for receiving the codes after reading the issues obviously hasn’t been working right since the beginning, and probably won’t be fixed before the end of the promotion. And it’s clearly turned into a huge headache for Customer Support and everyone else involved behind-the-scenes, as well as all of the frustrated subscribers still trying to get their codes. Not to be cynical, but at the end of the day, do DC and Epic really care whether someone has actually read the issue, or just that the proper amount of money has changed hands and gone where it’s supposed to go? Just my two ¢.

(And yes, I realize that it’s probably too late at this point for anything to be changed. But maybe for next time, eh?)

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I’ll certainly pass your feedback along @KookieSuperApe! :orange_heart:

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So after submitting a ticket for the issue 3 code, I finally got a response from customer support. Seems to be automated, as it basically says “Thanks for contacting us” and then “If you still haven’t received your code let us know.” Seriously?! Now I get to wait another month? Will I even be able to get the reward for redeeming all 6 codes before the promotion expires? This is ridiculous.

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@Applejack I have sent multiple requests and have still not gotten my deathstroke glider code. Please help.

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@Applejack i got all the codes for the fortnite x dc but the rebirth harly i read the comic on may 15 and still havent got it

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@Applejack I have not received my Rebirth Harley Quinn Skin Code for the Batman/Fortnite: Zero Point Comic Issue 1. I have followed all required troubleshooting steps such as, disabling adblock, using a different browser, and clearing my browser caches. Despite having sent previous support tickets, I have gotten no responses from anybody. I have been dealing with this issue for 14 days Can somebody please help.

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I didnt get my Harley Quinn backbling because the code was already “redeemed” but it is not in my locker, what can I do to get my cosmetic?

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So, I got my code for Fortnite #5 after about 9 hours. And then I got it again, and again. 8 e-mails with the same code so far.

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I’ve read it once and I’ve received 8 emails giving me my code, all the same.

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@Applejack I have read the The first issue of the fortnite zero point of the Harley Quinn skin and haven’t received my code. Also I am not in the free trial and have received 8 of the same emails repeatedly from 7 this morning to 5 o’clock of the 5th issue book.

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@Alec.Holland I read comics 1 2 3 and 4 on the free trial period and got a email saying I have to wait until the free trial period ends and after it ended I read the comics again I did not get my code in my email and I read comic 5 and I got my code except for 1,2,3 and 4.

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Received the codes for issues 1-4 within five minutes of reading the issue. Been over 12 hours now and still no code for issue 5 yet.

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I still haven’t recieved a response on my ticket despite reading all the current issues. Do I have to read them again or longer?

Update: i got the first code by going through firefox instead of chrome. trying the other issues in firefox to see what happens

Update 2: Looks Like it worked for all of them then. All I did was go to the last page waited 15 min and came through. Guess this doesn’t like Chrome.

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same here

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I noticed that on Issue #5 it doesn’t include in the description that you will receive any reward or code. Does it appear like this for you guys?

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Yes it was like that for me. I did finally get my code but it took over 24 hours. The only thing I did different this time was I read the issue on Tuesday evening instead of Tuesday morning. I wonder if they ran out of codes and more had to be generated, hence the delay.

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same here, exactly what is happening to me.

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It sucks man and how many comics were you able to get your codes

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Dose any one know a why to help me get the rebirth Harley Quinn skin because I read the comic more times that I can remember and it’s been A month and 18 days and no code for rebirth Harley Quinn and I tried all the recommended things from dcs and on YouTube and nothing works so far

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I got all the codes except issue #4.

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