Like many others, I reached out to support a week about receiving my code for Issue #2 and have yet to receive any sort of response. I specifically skipped the free trial despite what the other email said, I am hoping posting here will give me some sort of update.
Thank you.
My support ticket is 684074
If this was marvel would it take this long to get the codes 
I received a Harley Quinn code from someone at DC Universe, his name was Julian. The code he emailed me says it has already been redeemed. I put in a ticket.
Thank you for an actual response for people,
If you read my response that doesnât even apply to me
Been waiting since day of and theyâve helped people with code 2 i havenât even got a non automated response since 4/20/21 thatâs almost a month if thatâs normal practice and waiting time for support thatâs almost as ridiculous the time itâs taking to fix this problem.
Who are you responding to? Donât think anyone on here said they were mad at the moderators and admins we weâre just mad they did a better job than support (ACTUALLY RESPONDING) and actually helping out issues this is an easy fix they understood that, now we have to wait for an imaginary response because they donât want them helping us anymore because they were doing a better jobâŚ
Hi Iâve been waiting 8 days since I opened a support ticket. I just want a Harley Quinn code. Iâve done everything you asked and the whole experience leaves a bad taste. Someone help me with ticket 680338
I havenât got a damn thing from them. Iâve sent in 3 requests and have gotten no response.
just be patient
i have been waiting for over a week for a code. Still not even a response from support. I want to buy the Batman Zero Bundle in the item shop at a discounted price before he leaves, but i cant get my code. Any help would be appreciated. 697181 is my ticket number if anyone can help.
please help me (678411) my support ticket
Hi everybody! Due to the sheer volume of those reaching out, we wanted to get back to you all as soon as possible, and we are posting the latest Customer Support update here in the Community for increased visibility. Please carefully read the information below - it will cover:
Should you need to reach back out, you must reach out to us from the email that you used to create your DC UNIVERSE INFINITE Account.
Please DO NOT send in more than one request as this will delay response times further. We will continue to get back to each of you as soon as possible. We thank you in advance for your patience.
PLEASE NOTE: COMMUNITY MODERATORS WILL NO LONGER BE DISTRIBUTING CODES. YOU MUST REACH OUT TO CUSTOMER SUPPORT TO RECEIVE FURTHER ASSISTANCE.
Batman/Fortnite: Zero Point arrives in comic book stores and on participating digital platforms Tuesday, April 20, 2021. Subsequent issues will ship twice monthly beginning in May (May 4/May 18) and June (June 1/June 15), with a single issue concluding the series on July 6. Each issue sells for $4.99, with the card stock variant cover versions available for $5.99.
Each print issue of Batman/Fortnite: Zero Point will include a redeemable code for bonus DC-themed Fortnite digital items, inspired by the events in the comic, starting with the new Rebirth Harley Quinn Outfit. US Subscribers to DC UNIVERSE INFINITE will receive the series as part of their subscription, including the bonus digital codes. Fans who redeem all six codes will also unlock a new Armored Batman Zero Outfit for their Fortnite character.
You can find more general info about the collaboration here:
The new Batman/Fortnite: Zero Point six-issue comic book series arrives April 20. Each issue includes a redeemable code for a DC-themed digital Fortnite in-game reward. Read for more details!
Any DC UNIVERSE INFINITE subscriber who has an active subscription and is not currently in their free trial will be able to access the comics the day they are released and will receive the code via email after reading the comic. Please allow for up to 24 hours to receive the email with your bonus code. If you happened to get a secondary code sent to you, please use the most recent code sent.
Please note that the bonus codes will be distributed to paid subscribers only. Users currently in their free trial of 7 days who have read the comic will not be sent the code until they are charged.
Example - User signs up on 4/14/21 and starts free trial, User reads book on 4/16/21, User will not receive code until 4/21/21 when free trial ends.
Please note if you have cancelled your free trial prior to transitioning to a paid subscriber, you will not receive a code.
If you qualify for the code, but have not received it, please reach out to our Customer Support team.
If you received an error message when entering your code or it is saying that the code had already been redeemed, please check your inbox for an updated email with a new code. Again, please make sure you are using the most recent code that has been sent to you.
If you continue to receive errors with the codes you have been provided either by email or a previous support ticket with us, please reach out to Epic Games via Epic Games Technical Support & Customer Service | Epic Games for further assistance.
If you have not received any code, you are a paid subscriber and not in your free trial, please contact Customer Support and we will get back to you as soon as possible. Please allow up to 24 hours to receive a response.
We apologize for the inconvenience, but youâll need to wait until after the free trial has ended and youâve been billed to receive your codeâŚ
Upon this, youâll want to make sure you read the comic to the end, and you will receive the code after via an email from updates@updates.dcuniverseinfinite.com with the subject, âYour Batman/Fortnite: Zero Point Bonus Codeâ.
Please check your other inbox folders, aside from the main folder and ensure that it didnât go to your spam folder.
If you would like to cancel your account, please see the following article for steps on how to do so:
We recommend deleting and reinstalling the app on your device to ensure that you are using the latest version. Also, check that your device is up-to-date. If you continue to run into any issues, confirm the device (model and version) you are using. Screenshots of any errors you may be seeing are appreciated. Please reply back here and once we have the requested information, we will gladly look into this further for you.
Should you have another issue that is not covered above, please reply back and we will get back to you as soon as possible and again thank you for your patience as we work to resolve all inquiries.
+7-Day Free Trial option on the payment page.)
)
Batman/Fortnite ? The e-mail will come from updates@updates.dcuniverseinfinite.com and the subject line isYour Batman/Fortnite: Zero Point Bonus Code .If youâve tried all of this and still nothing, itâs best you submit a ticket to our Customer Support team at yourdcu.com/submit. 
Be sure to tell them you tried all of the above! 
Otherwise, youâll just repeat yourself, and thatâs even less fun than the fun youâre currently having.
PLEASE NOTE: COMMUNITY MODERATORS WILL NO LONGER BE DISTRIBUTING CODES. YOU MUST REACH OUT TO CUSTOMER SUPPORT TO RECEIVE FURTHER ASSISTANCE.
Weâve noticed a lot of different scenarios emerge from distributing these codes, and would like to learn more about your particular situation. If you are open to contributing your experience, please click the link below and share a little bit about the issues you are having. Thank you in advance! 
Iâm saying in general
When people get frustrated they tend to lash out at those who are trying to help them
Doesnât even answer the question lol no one is mad weâre just waiting for our stuff if we were they would have closed this a long time ago but thereâs no reason to have people still waiting yes they have a lot Of messages but if they just released a fix or even just add us to a list after responding with a code so we canât fake not getting a code it could get this done in less than a day and they can close all the tickets so we can get quicker responses with the new problems that may arise but if theyâd just release a update to the app because this obviously wasnât tested before it dropped and could easily be fixed and get out items quicker these are just some plain jane common sense things that could be implemented to help this issue
Has anyone had trouble receiving their code for issue #2 and getting a response back from customer support? Iâve emailed them twice since the issue released and still have not received a response.
Any other options? Would really appreciate the assistâŚ
ERXWU-8SVUR-MAYWT-XXNDM
ik some people didnt get code for Harley so here you go gn guys and girls
Whoa⌠guess Iâm not alone.
ive been waiting for over 9 days and still havent gotten any code if someone could pls help me
i bought the monthly instant thing and i havenât got my code its been like 4 hours. plz help or send code cuz i got prove i did everything. thank u