Everything You Need to Know About Batman/Fortnite: Zero Point!

Update as of 2021-04-06T18:45:00Z:

The Latest Update:

Below are all the common troubleshoots and questions that have come up for BATMAN/FORTNITE: ZERO POINT.

We’ve noticed a lot of different scenarios emerge from distributing these codes, and would like to learn more about your particular situation. If you are open to contributing your experience, please click the link below and share a little bit about the issues you are having. Thank you in advance! :point_down:t3:

TAKE OUR EXPERIENCE SURVEY HERE.


Due to the sheer volume of those reaching out, we wanted to get back to you all as soon as possible, and we are posting the latest Customer Support update here in the Community for increased visibility. Please carefully read the information below - it will cover:

  • General Info
  • How do I get the code?
  • My code is coming back redeemed, what do?
  • Can I upgrade to a paid trial prior to my free trial ending to receive my code now?
  • How do I cancel my subscription?
  • I’m having issues reading comics
  • Common Troubleshooting

Should you need to reach back out, you must reach out to us from the email that you used to create your DC UNIVERSE INFINITE Account.

Please DO NOT send in more than one request as this will delay response times further. We will continue to get back to each of you as soon as possible. We thank you in advance for your patience.

:batparrot: PLEASE NOTE: COMMUNITY MODERATORS WILL NO LONGER BE DISTRIBUTING CODES. YOU MUST REACH OUT TO CUSTOMER SUPPORT TO RECEIVE FURTHER ASSISTANCE.


GENERAL INFO

Batman/Fortnite: Zero Point arrives in comic book stores and on participating digital platforms Tuesday, April 20, 2021. Subsequent issues will ship twice monthly beginning in May (May 4/May 18) and June (June 1/June 15), with a single issue concluding the series on July 6. Each issue sells for $4.99, with the card stock variant cover versions available for $5.99.

Each print issue of Batman/Fortnite: Zero Point will include a redeemable code for bonus DC-themed Fortnite digital items, inspired by the events in the comic, starting with the new Rebirth Harley Quinn Outfit. US Subscribers to DC UNIVERSE INFINITE will receive the series as part of their subscription, including the bonus digital codes. Fans who redeem all six codes will also unlock a new Armored Batman Zero Outfit for their Fortnite character.

You can find more general info about the collaboration here:


HOW DO I GET THE CODE?

Any DC UNIVERSE INFINITE subscriber who has an active subscription and is not currently in their free trial will be able to access the comics the day they are released and will receive the code via email after reading the comic. Please allow for up to 24 hours to receive the email with your bonus code. If you happened to get a secondary code sent to you, please use the most recent code sent.

Please note that the bonus codes will be distributed to paid subscribers only. Users currently in their free trial of 7 days who have read the comic will not be sent the code until they are charged.

Example - User signs up on 4/14/21 and starts free trial, User reads book on 4/16/21, User will not receive code until 4/21/21 when free trial ends.

Please note if you have cancelled your free trial prior to transitioning to a paid subscriber, you will not receive a code.

If you qualify for the code, but have not received it, please reach out to our Customer Support team.


MY CODE IS COMING BACK AS ALREADY REDEEMED, WHAT DO?

If you received an error message when entering your code or it is saying that the code had already been redeemed, please check your inbox for an updated email with a new code. Again, please make sure you are using the most recent code that has been sent to you.

If you continue to receive errors with the codes you have been provided either by email or a previous support ticket with us, please reach out to Epic Games via Epic Games Technical Support & Customer Service | Epic Games for further assistance.

If you have not received any code, you are a paid subscriber and not in your free trial, please contact Customer Support and we will get back to you as soon as possible. Please allow up to 24 hours to receive a response.


CAN I UPGRADE TO A PAID VERSION PRIOR TO THE FREE TRIAL ENDING TO RECEIVE MY CODE NOW?

We apologize for the inconvenience, but you’ll need to wait until after the free trial has ended and you’ve been billed to receive your code…

Upon this, you’ll want to make sure you read the comic to the end, and you will receive the code after via an email from updates@updates.dcuniverseinfinite.com with the subject, “Your Batman/Fortnite: Zero Point Bonus Code”.

Please check your other inbox folders, aside from the main folder and ensure that it didn’t go to your spam folder.


HOW DO I CANCEL MY SUBSCRIPTION?

If you would like to cancel your account, please see the following article for steps on how to do so:

How To Cancel


I CURRENTLY HAVE A SUBSCRIPTION AND AM HAVING AN ISSUE READING COMICS.

We recommend deleting and reinstalling the app on your device to ensure that you are using the latest version. Also, check that your device is up-to-date. If you continue to run into any issues, confirm the device (model and version) you are using. Screenshots of any errors you may be seeing are appreciated. Please reply back here and once we have the requested information, we will gladly look into this further for you.

Should you have another issue that is not covered above, please reply back and we will get back to you as soon as possible and again thank you for your patience as we work to resolve all inquiries.


COMMON TROUBLESHOOTING

  • Confirm: Are you a paid member of DC UNIVERSE INFINITE? (This means you did not choose the +7-Day Free Trial option on the payment page.)

  • Have you read Batman/Fortnite: Zero Point to the very last page to trigger the code? You should only have to do this once.

  • A few creative solutions:

  • Check your ad-blockers (NEW!:sparkles: )

    • Clear your cache
    • Try a new browser (Using Chrome? Try Safari, Firefox, or Microsoft Edge)
  • Have you allowed up to 24 hours to receive the e-mail?

  • Have you checked your Spam/Social/Promotions folders in your inbox?

  • Have you searched your e-mail inbox for Batman/Fortnite? The e-mail will come from updates@updates.dcuniverseinfinite.com and the subject line is
    Your Batman/Fortnite: Zero Point Bonus Code.

If you’ve tried all of this and still nothing, it’s best you submit a ticket to our Customer Support team at yourdcu.com/submit. :point_right: Be sure to tell them you tried all of the above!:point_left: Otherwise, you’ll just repeat yourself, and that’s even less fun than the fun you’re currently having.


:batparrot: PLEASE NOTE: COMMUNITY MODERATORS WILL NO LONGER BE DISTRIBUTING CODES. YOU MUST REACH OUT TO CUSTOMER SUPPORT TO RECEIVE FURTHER ASSISTANCE.



In the meantime, please let us know which of these best describe your situation:

  • I have not received a code in my e-mail at all. I am a paid subscriber and I have read the comic.
  • I received a code, but it was marked as “Already Redeemed”.

0 voters


Two pop culture forces collide in Batman/Fortnite: Zero Point , a six-issue series written by Christos Gage and illustrated by Reilly Brown, with concept and story consultation from chief creative officer of Epic Games, Donald Mustard.

The series starts next Tuesday, April 20, and continues with twice-monthly installments in May and June—issue #2 on May 4, #3 on May 18, #4 on June 1, and #5 on June 15—before concluding July 6 with Batman/Fortnite: Zero Point #6. Each issue has a main cover by the amazing Mikel Janín; a variant cover from superstar artists including Jim Lee, Amanda Conner, Art Adams, and Dan Mora; and a premium variant cover illustrated by Donald Mustard.

Batman/Fortnite: Zero Point will launch day-and-date in comic book shops and on DC UNIVERSE INFINITE, and will be available at release in North America, Germany, Italy, Mexico, Brazil, Spain, and the Czech Republic, with plans to release the full series in Japan, Korea, and France later this fall.

That’s not all. Each print issue of Batman/Fortnite: Zero Point will include a redeemable code for bonus DC-themed Fortnite digital items inspired by the events in the comic, starting with the new Rebirth Harley Quinn Outfit! Digital issues of Batman/Fortnite: Zero Point downloaded from DC UNIVERSE INFINITE (U.S. only) will also include these bonus digital codes. As a bonus item, fans who redeem all six codes will unlock a new Armored Batman Zero Outfit.

But while you know Batman (if you’re reading this, we’re presuming that’s a safe bet) you may not yet know Fortnite. We’ve got you covered—along with all the details on how to redeem your DC-themed Fortnite digital items thanks to a FAQ from our friends at Fortnite.

Fortnite is a Pretty Big Deal

Fortnite is a completely free cross-platform game where players fight to be the last one standing in Battle Royale, join forces to make their own Creative games, or catch a live show with their friends at Party Royale. With more than 350 million accounts globally and an enthusiastic fanbase, players can jump into the action on PlayStation, Xbox, Switch, Android, PC and Mac.

But What’s Batman Doing Here?

He’s trying to figure that out himself. As Batman/Fortnite: Zero Point #1 starts, a mysterious crack appears in the Gotham City sky, threatening reality itself. Batman—along with some other familiar DC faces—is pulled into it, with the Dark Knight waking up in the unfamiliar world of Fortnite with no memory and no choice other than to fight his way out.

Who’s the Fish Guy?

That’s Fishstick, one of the many visually distinctive and fan-favorite Fortnite characters to appear in Batman/ Fortnite: Zero Point .

This Isn’t the First DC/Fortnite Collaboration

While Batman/Fortnite: Zero Point is the first comic book collaboration between DC and Fortnite, there’s a history here, as the game has previously offered players in-game outfits of DC characters including Batman, Aquaman, Catwoman, Harley Quinn, Poison Ivy, the Joker and more.

FAQ:

Where are the Batman/Fortnite: Zero Point comics available?

The series launches day-and-date in North America, Germany, Italy, Mexico, Brazil, Spain and the Czech Republic. Please note that paid subscribers of DC UNIVERSE INFINITE (United States ONLY) who read the digital issues on DC UNIVERSE INFINITE and who are not in a free trial period will also receive the bonus digital codes for Fortnite Items for the issues read. Additional countries in Asia, the Middle East, Africa, Europe, South America and Latin America will also have a limited number of print comic books available. Be sure to check your preferred local comic book store for availability.

I downloaded the Batman/ Fortnite: Zero Point digital comic from a 3rd Party site (Comixology, Comics App on Google Play)! Can I still get my bonus digital codes for the cosmetic items?

Sorry, the digital comic offer is limited to print issues and to paid subscribers of DC UNIVERSE INFINITE (U.S. only) who are not in a free trial period.

How do I redeem my code for my bonus digital item?

  1. Visit fortnite.com/redeem.
  2. Select Your Preferred Platform or “Sign In With Epic Games” if you already have an Epic Account.
  3. Verify that you are logged into the correct account.
  4. You should see a display name in the upper right corner of the screen.
  5. Enter or copy/paste the code as-is into the “Enter Access Code” text field.
  6. Select “REDEEM."
  7. Verify the item you are redeeming and select “ACTIVATE."
  8. Launch Fortnite with the same Epic account.
  9. Select Battle Royale.
  10. Upon loading in, you will receive a gift box showing your unlocked cosmetics. You can select EQUIP or CLAIM to close. Cosmetics will then be available in your Locker.
    ​​ Note: Codes Expire on May 1, 2025

I’m not located in a country where the comic book will be available. Can I still get the Rebirth Harley Quinn Outfit and the other digital items from the comic book?

Yes, the Fortnite cosmetic items will be available in the Item Shop. The Rebirth Harley Quinn Outfit will only be available with the bonus code in the comic book on April 20, but it will also appear in the Item Shop later this summer. All other Batman/Fortnite: Zero Point cosmetics will be available in the Item Shop day-and-date with the bonus codes in the comic books.

I’m in the United States. How do I sign up for a DC UNIVERSE INFINITE subscription?

Visit DC UNIVERSE INFINITE at http://www.dcuniverseinfinite.com and follow the on-screen instructions to set up your account. You will be charged $7.99 USD/month or $74.99 USD/year, as selected by you, plus applicable taxes. Your subscription will auto-renew each month/year, as selected by you, at the then-current subscription rate unless you cancel before the renewal date. DC will not issue refunds once your paid subscription begins. Instructions to cancel your DC UNIVERSE INFINITE subscription are here. DC UNIVERSE INFINITE is open to U.S. residents and is not intended for children. Be sure to check out Warner Bros. Terms of Use and Warner Bros. Privacy Policy for full Terms and Conditions. Please note that the bonus codes for Batman/Fortnite: Zero Point are not included as part of the DC UNIVERSE INFINITE free trial. If you are a new DC UNIVERSE INFINITE subscriber and you wish to skip the free trial period, sign up here and select the monthly or annual option that does not include the free trial period.

I have questions for the comic creators of Batman/Fortnite: Zero Point. Where can I go?

Be sure to join the DC Community in a Live Q&A on Tuesday, April 20th to ask all your questions for Christos Gage and Reilly Brown right here!

Are you ready for the start of this crossover Battle Royale next week? Did we miss anything as we get set to Ready Up? Let us know in the comments below!

49 Likes

My question is, is Fortnite even still popular?

11 Likes

Extremely. It’s not at the 78 million players per day it had at its peak in 2018, but it still gets about 25 million.

17 Likes

I don’t think I even had a (then) current gen console until late 2018. I totally missed the Fortnite thing when it came out and when I tried it I didn’t understand it. It’s not very self-explanatory or I’m too old to grasp it.

I think I’m aging out of the gaming market; the only things that catch my interest are Souls, fighting games and remasters or sequels of old games (and even then- Breath of the Wild and FF7R didn’t do anything for me). It’s even harder to catch up in than comics.

6 Likes

If you’re a Batman fan, you still may want to check out the crossover when it debuts here on DC UNIVERSE INFINITE next week. From Batman’s POV, nothing about it makes sense either, and they explain elements of the game in clever ways.

Plus, you know want to see Batman fight Snake Eyes!

11 Likes

Honestly I used to be a Batman fan but more and more I think he’s just kind of a curmudgeonly a-hole and prefer the the more optimistic heroes. I didn’t like Snyder or King’s take on the character.

And I don’t know who Snake Eyes is.

6 Likes

Sounds awesome™:+1:. Helpful instructions.

4 Likes

What if you are still on the free trial when it comes out? Will you get the code?

9 Likes

This is what I want to know. I meant to sign up earlier but I’ve been sick and I just learned that free trial periods can’t get the code. So can I just wait three days or am I screwed? I saw one article mention skipping the free trial which I would have been fine with if I saw it first. Any help?

7 Likes

Welcome to the community @Ghostdog1521 and @EagleScoutMeyers!

4 Likes

I also have a question. Will I be able to redeem the code for more then one account? My sister and I share a DC account and we both have a Fortnite account, so I was wondering if we would both be able to get the outfits?

4 Likes

@EagleScoutMeyers and @Ghostdog1521 - Welcome to the community! Codes are not given out during the free trial period.

7 Likes

@Detective7 - The codes can only be redeemed to one account. Sorry!

5 Likes

That’s alright. We decided to just split up the codes. Will we know what the codes are going to be redeemed for before we redeem them?

4 Likes

We’re not privy to that information yet either at this time, so I don’t want to answer you and be wrong. I guess we will all have to find out together as things unfold. :orange_heart:

5 Likes

Do you think they give me the code when I start paying for the subscription?

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Hi @DREFT201 - Welcome to the community! Yes, once you are a paid subscriber you will be able to receive the codes.

3 Likes

Hey @Detective7!

Check out all of our First Peek threads for issues # 1-4 to learn more about what item will be coming in each issue!

ISSUE #1 (Rebirth Harley Quinn) - DC and Epic Games Announce New Mini-Series, BATMAN/FORTNITE: ZERO POINT Releasing 4.20.21

ISSUE #2 ( Batman Zero Wing Glider) - FIRST LOOK: An Amnesiac Batman Unravels The Mystery of the Island in Batman/Fortnite: Zero Point #2!

ISSUE #3 ( Catwoman’s Grappling Claw Pickaxe) - FIRST LOOK: Batman vs. Snake-Eyes? DC Previews Batman/Fortnite: Zero Point #3!

ISSUE #4 ( Deathstroke Destroyer Glider) - FIRST LOOK: Batman/Fortnite: Zero Point: Deathstroke Comes to The Island in Issue 4!

7 Likes

This feels misleading. Here’s why…

When this crossover was first mentioned the impression given was that if a person wanted to access to the codes they would have to purchase the physical copies.

Even though I own thousands of floppies, on behalf of those who do not buy comics - this feels extremely unfair to them.

I preordered my copies for $42 + Shipping from Midtown Comics and someone who pays 7.99 will have access to the same codes I’ll get?

Again, i don’t care since I collect comics. But imagine the people who do not that were lead to believe they could ONLY get access to these codes by buying $42 worth of comics…

Only to find out later, 7.99 would’ve got them the codes.

Wow.

4 Likes

Hey Parallax!

We’ve tried to be as transparent as possible here on the forums regarding the ways that you can access these comics and gain the codes. I apologise that our messaging wasn’t as good as it could have been. I’ll let the team know about this and we’ll try and improve our messaging going forwards.

Thank you for taking the time to share feedback! It’s always appreciated :slight_smile:

5 Likes