I try to read on planes and frequently find that books I downloaded are no longer accessible without reconnecting to the server. Is there a fix to this? OR is there a way to sort to determine which books have expired so that I can revalidate them before departure, when connected to wifi? Finally, is there a way to reauthorize all downloaded books by pushing one button, rather than having to reaccess each one?
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Hey there! Thank you for reaching out to us — I’m sorry to hear that you’ve been running into issues with your downloads expiring.
For further assistance with this issue, please send a request to our Customer Support team, as they are the best point of contact for technical questions regarding the DCUI reading service. Please include any and all details that you think may help, including what kind of device you’re using.
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