What is the turnaround time for customer support?

I’m having a problem with my account, but the only way to reach support is through the web form. A business day has come and gone but nothing so far. How long should I expect to wait?

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Hi @jdb9a.49439 - Due to the high volume of members writing into support about the Fortnite code troubles, we don’t have an estimated time of when tickets will be answered. I do know that Customer Support is working around the clock though.

One way to make sure that emails are answered in a timely manner is to avoid sending in multiple emails. I know the wait can be frustrating, and we do thank everyone for their patience during this time.

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