Offline content no longer working

For the last week or two, I can no longer access offline content when I’m not connected to the internet. The app displays a “view offline content” button, but tapping it does nothing. I mainly use the app while on a train with no internet connection, so this is a big problem for me!
App version 3.11.1
iPad (6th gen)
iOS version 16.5

Hey there! I’m sorry to hear you’re running into this issue with the app.

Please send a request in to our Customer Support center including the details you’ve provided here. They’ll be able to take you through the next steps!

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