Log in issues

Is anyone else having trouble logging in to there account, I kept getting error message and after resetting my password it still didn’t work until I turned off my Wi-Fi and logged in under my data. This is very strange.

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Not right bow, but it has happened before. Waiting a few hours always fixed it.

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Hey there @johndelis.86191, I bumped your topic over here to the Earth-2 Help Center — this is the hub for all tech-related questions and error reports. :slight_smile:

I’m additionally sorry to hear you’ve both run into this issue. If it happens again, can I bug you (or anyone else afflicted) to grab screenshots of the error messages you’re getting to look into further?

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I waited a few hours and now I’m able to log in with my WiFi on. I have screen shots from when it was not working.

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Thank you for providing that. I’ll get it on the radar for our team. Appreciate your help!

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