DCUI app crashes on start. iOS 15.3.1 on iPhone 12 Pro Max. Restarting phone and reinstalling app does not help. Anyone else experiencing this?
I’m having the same issue.
@moro - Please try clearing your cache to see if this fixes the issue.
@shazam7894 - Can you let me know what device you’re attempting to access DCUI on (and the type / browser if applicable) as well as the troubleshooting steps you have tried (restarting your device, re-installing the app, clearing your cache, trying a different browser, etc)?
Unfortunately, community moderators do not have access to the technical system. If you are still encountering issues after the troubleshooting steps, please reach out to our Billing & Technical Support team at:
They’ll be able to get you sorted out as soon as possible. Thank you!
Had the problem for an hour or two, and it… fixed itself. I did send a ticket in and they said they would look into it.
Interesting - I am glad to hear you have access now. Thank you for the update.
You’re very welcome. Thank you for always being around to help!
I’ve had this issue two days in a row.
Just started having this issue today. Hopefully it clears up soon.
Hey @vawright.8981 (welcome to the community!) and @SteveTrevor2.0, I’m sorry to hear that you’re both also having trouble accessing DCUI. Thank you for letting us know that this is a re-occurring issue.
Similar to above - can you let us know what device you are attempting to access DCUI on (as well as the browser if you are using a web browser)?
Some troubleshooting steps to try:
- Use a different device.
- Use a different web browser (e.g., if you usually use Google Chrome, try Firefox).
- Uninstall and reinstall the app.
- Restart your device.
- Clear your cache.
- Turn off your ad-blocker.
If none of the above steps work, please reach out to our Technical team here:
Unfortunately, community moderators do not have access to your account details or the technical system, so we’re unable to assist further. Please let us know if you find a resolution or have any other unexpected issues; our team will be able to help you as soon as possible.
Thank you for your understanding.
@Shayera.Hol Thanks much for the advice! Option 3 did the trick and now I’m back in business.
Whew, good to know!