My DC Universe Infinite Ultra subscription expires today. I would love to send DC the $120 to renew, but I have a technical issue that is being ignored. I submitted the following to the “Help Center”:
I have 2 Android devices both on Android 14, a Google Pixel 4A and a Pixel 8. I cannot log into DCUI on either. When trying to reach the login screen through any path, the app just abends and disappears without warning or error message. I have tried all of the “troubleshooting” (delaying) tactics recommended by DCUI and none work (e.g.,checking for app and system updates, uninstall/reinstall, restart, clear cache and storage). I will not renew my soon to expire subscription without a solution. Why should I give you $120 for an app I can’t use?
The reply I got from the Help Center was information on how to reset my password, even though I never used the word password in my submission. I replied stating such, and the reply from the Help Center re-asked me to re-send all of the information that I already submitted. I need real help! The support ticket number is 795307. Do I have ANY other options other than switching to Marvel?
It is complete baffling that in an industry so easily pirated, that DC makes it so difficult to be a paying customer.
Thank you in advance for any help.