Batman/Fortnite Zero Point: Experience Survey + Troubleshooting Tips

Earth-2 Help Center DC Universe Infinite
3

TROUBLESHOOTING NOT RECEIVING YOUR CODE

  • Confirm: Are you a paid member of DC UNIVERSE INFINITE? (This means you did not choose the +7-Day Free Trial option on the payment page.)
  • Have you read Batman/Fortnite: Zero Point to the very last page to trigger the code? You should only have to do this once.
  • A few creative solutions:
  • Check your ad-blockers (NEW!:sparkles: )
    • Clear your cache
    • Try a new browser (Using Chrome? Try Safari, Firefox, or Microsoft Edge)
  • Have you allowed up to 24 hours to receive the e-mail?
  • Have you checked your Spam/Social/Promotions folders in your inbox?
  • Have you searched your e-mail inbox for Batman/Fortnite ? The e-mail will come from updates@updates.dcuniverseinfinite.com and the subject line is
    Your Batman/Fortnite: Zero Point Bonus Code .

If you’ve tried all of this and still nothing, it’s best you submit a ticket to our Customer Support team at yourdcu.com/submit. :point_right: Be sure to tell them you tried all of the above! :point_left: Otherwise, you’ll just repeat yourself, and that’s even less fun than the fun you’re currently having.

:batparrot: PLEASE NOTE: COMMUNITY MODERATORS WILL NO LONGER BE DISTRIBUTING CODES. YOU MUST REACH OUT TO CUSTOMER SUPPORT TO RECEIVE FURTHER ASSISTANCE.

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